Working in Talk Up
Contacts in Talk Up
Contacts are created based on the channel the customer reached out to you. Conversations that are created via one channel will be grouped into one contact.
Profiles in Talk Up
Profiles are a collection of contacts and contact moments. In other words, they are a compilation of different contacts and contact moments by the same customer. An example case in which you want to use profiles, would be when our fictional customer Peter B. reaches out to us via Facebook Messenger and WhatsApp. Two contacts are created: one for Facebook Messenger and one for WhatsApp. To keep an overview of all conversations created by Peter B., we’ll create a profile.
Block and Report Users
To handle unwanted or abusive behavior, chat applications often provide options to block or report users who violate community guidelines or engage in inappropriate conduct.
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